Mobile Ticketing FAQ
For fans who are using mobile tickets, please follow the Step-By-Step Guide below. Use your Outback Bowl or Ticketmaster account to access your mobile tickets to enter the stadium on game day.
PDF tickets, printed copies or screenshots of your mobile tickets will NOT be valid for entry to the stadium on game day.
If you wish to transfer your tickets you must be using a mobile device. You will not be able to transfer tickets through a desktop or laptop computer.
What is mobile ticketing?
Mobile ticketing allows you to use your mobile device as your game ticket. Fans will gain admission into the venue via a unique QR code which will be scanned directly from your mobile device. Your phone is your ticket. Print-at-home PDF tickets are no longer available.
How to Access Your Ticket(s):
For tickets purchased through Outbackbowl.com click here to view our step-by-step mobile ticketing guide. (We recommend adding tickets to your Apple Wallet or Google Pay app)
I bought Outback Bowl tickets through Ticketmaster.com. How do I view them on my mobile device?
Download the Ticketmaster app and, log in to your Ticketmaster account. Click the "My Events" tab towards the bottom right of your screen.
What if I forgot my password?
Click "Forgot Password?" then enter the email address associated with your account and check your email to reset your password.
Can I have multiple tickets on a single phone?
Yes. Once you have logged into your account via Outbackbowl.com or through the Ticketmaster app, you will be able to swipe left and right on your available tickets.
What if my entire party is not with me when I enter the venue?
Every fan needs to present a ticket to enter Raymond James Stadium. If your entire party is not with you, simply transfer the ticket to them via your mobile device.
How do I transfer my ticket(s) to someone else?
*Note: Tickets are only available for transfer from a mobile device*
Does the person I send the tickets to need a Ticketmaster or Outback Bowl account?
Yes. If they don't have one already, they will create one in the acceptance process. Once the tickets have been accepted you can no longer manage those seats.
What if I send the tickets to the wrong person?
If the tickets have not been accepted by the recipient, you can reclaim your tickets. Once the tickets have been accepted, however, you no longer have access to them.
Can I transfer tickets after the event has started?
Yes, tickets can be transferred up to two hours after kickoff.
What happens if my ticket doesn't scan properly?
That can usually be solved by turning your screen brightness to the highest setting. If you continue to have issues go to the Raymond James Stadium Ticket Office located in the south end zone between gates C & D.
What if my phone is not compatible?
Any smartphone that can browse the Internet can load a mobile ticket. If you do not have a smartphone, go to the Raymond James Stadium Ticket Office (Between gates C & D) on game day with your photo ID to have your tickets printed.
What if I have internet issues, my phone breaks/dies, or is lost/stolen before I arrive?
Go to the Raymond James Stadium Ticket Office (Between gates C & D) on game day, present your ID and we'll print your tickets for you.
Where is the Raymond James Stadium Ticket Office located?
The Raymond James Stadium Ticket Office is located in the South Plaza between Gates C and D and will open at 9:00 a.m. on game day for the Outback Bowl.
What does a ticket on a mobile device look like?
Tickets viewed on a mobile device will have a square QR code along with seat location and entry info.
Can I still print my tickets from home?
No, stadium policies no longer allow print-at-home tickets for the Outback Bowl. In order to protect the integrity of your tickets and prevent fraud and counterfeit ticket problems, tickets will no longer have a printout option for the Outback Bowl. You can enter the stadium via mobile tickets or with your commemorative Bowl or Ticketmaster ticket(s).
Does my child need a ticket to the Outback Bowl?
Children age three and under do not need a ticket as long as they do not occupy a seat.